Some Frequently Asked Questions and Answers

Here you will find some of the most popular questions. We hope we can help you with any questions you may have in regards to orders, delivery or any problems you may experience. If you cannot find what you are looking for, take a moment to look through the rest of the help section or contact us via our Customer Contact Centre and we will get back to you within 48 hours.

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We want to sort out any issues with damaged item right away.

As soon as you discover a fault upon arrival of your item, please contact our Customer Services Team:

  • Your details
  • Your order number
  • A picture of the damaged item(s)

An incorrect password may have been entered too many times when trying to log in. If you would like to speak to a member of our team regarding your disabled account, please contact us via the Customer Contact Centre.